Emergency Support? Click Here
Call Us:
(+44) 800-086-8736

Terms Of Service

Term of Service

This Agreement shall commence on the first day of the customer’s initial payment and shall continue on a monthly basis as long as Customer maintains timely payments of each monthly invoice. For prepaid services, the term shall terminate when credit is no longer sufficient to pay for services. Upon termination of this Agreement, RedVenus shall remove all of the Customer’s server access information.


Service Cancellation

Customers should submit cancellation request three days before the due date.


Refunds & Disputes

If you are not 100% satisfied with the service provided, within 30 days from the purchase date, we will fully refund the cost of your order. All payments after the initial 30 days of Service are nonrefundable. There will be no refund for dedicated and VPS servers.

Customer Abuse

RedVenus has a zero tolerance policy for abusive language and/or abusive behavior towards our company, the Service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive will result in immediate irrevocable account termination without and refund. Threats to sue, slander, libel, etc, will all be considered abuse.